Privacy Policy

We collect only the information we need to show you our homes, answer your questions, and manage your stay.

Information you provide to us

• Booking and reservation details — your name, email address, phone number, the dates and number of guests for your stay, and any notes or coupon code you enter when you request a quote or make a reservation.
• Inquiry details — when you use our contact or homeowner forms, the name, email address, phone number, and message you choose to send us.
• Payment information — card payments are handled by our payment processor. Your card details are entered directly into the processor's secure field and are never collected, seen, or stored on our own servers (see “Payments” below).

Information collected automatically

• Basic technical and log data — like most websites, our hosting provider records limited technical information such as your IP address, browser and device type, and the pages you view. We use this to operate the site, keep it secure, and prevent abuse.
• Essential cookies and local storage — small pieces of data your browser stores so core features work (for example, remembering the dates and guest count you searched, or that you turned off our seasonal theme).
• Advertising measurement — if you reached us from an advertisement, we record which pages you viewed and whether you submitted an inquiry or completed a booking, and we report those actions to the advertising platform so it can tell us which ads are working. This also includes a scrambled (hashed) version of the name, email address, and phone number you type into our booking and inquiry forms, which the platform uses to match you to the ad you saw. See “Cookies and Tracking” below for who that is, and Your Privacy Choices to turn it off.

We use the information above to:

• Prepare price quotes and process and manage your reservation;
• Respond to your inquiries and provide guest support;
• Process payments through our payment processor;
• Send you communications about your stay — such as booking confirmations, check-in instructions, access codes, and checkout reminders — by email and, if you have provided your number and agreed, by text message (see our SMS Privacy Policy and SMS Terms);
• Operate, maintain, secure, and improve the website;
• Measure how well our advertising works — which ads lead to inquiries and bookings — so we do not keep paying for ads that don't reach the right guests; and
• Comply with our legal, tax, and accounting obligations and enforce our agreements.

We do not sell or rent your personal information.

We do share a limited amount of information with an advertising platform so it can measure whether its ads brought you here — see OpenAI below, and “Cookies and Tracking” for how to opt out. Apart from that, we share your information only with the service providers that help us run our business, and only as needed to provide the services you request:

• Guesty — the property-management and booking platform that powers our reservations, quotes, and guest messaging. Your reservation details are processed in Guesty so we can manage your stay.
• Vercel — our website hosting and infrastructure provider.
• Payment processor (GuestyPay / Stripe) — to process your payment securely.
• Communication providers — to deliver the emails and text messages related to your stay or that you have requested.
• OpenAI — for advertising measurement. When we run ads, OpenAI's measurement pixel records that you viewed a page, started a booking, sent an inquiry, or completed a reservation, and reports it back so we can see which ads led to real bookings. It receives the action, the property, and the booking amount, and — so it can match you to the ad you saw — a scrambled (hashed) version of the name, email address, and phone number you enter in our forms. It does not receive your payment details, and it never receives your contact details in readable form. You can turn all of this off in Your Privacy Choices.

We may also disclose information when required by law, subpoena, or valid legal process, or when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of our guests, the public, or our business. If our business is sold, merged, or otherwise transferred, your information may be among the transferred assets.

Payments are processed by our payment processor (GuestyPay / Stripe). When you pay, your card details are entered into the processor's secure, encrypted field and are tokenized in your browser. We never receive or store your full card number. Our payment processor maintains industry-standard PCI-DSS security for handling card data.

We keep this to a minimum. Most of what we store is essential or functional — cookies and local storage the site needs to work properly, for example to remember the search dates and guest count you select. We do not use these to track you across other websites.

For understanding how the site is used overall, we use Vercel Web Analytics. It is served from our own domain, sets no cookies, and does not build a profile of you.

Advertising measurement

When we run advertising, we use the OpenAI Ads measurement pixel. It lets us see that someone who was shown one of our ads later viewed a property, sent an inquiry, or completed a booking, so we can judge which ads are worth running. It also automatically detects the name, email address, and phone number you type into our forms and converts them into a scrambled fingerprint (a hash) in your browser before sending them, so the platform can tell that the person who saw the ad is the person who booked. We never send these in readable form — but a hash is still unique to you, so we would rather say so than call it anonymous. We also report completed bookings and submitted inquiries to OpenAI from our own server, which is why blocking the pixel in your browser alone does not stop everything — the opt-outs below cover both halves.

Your options

• Your Privacy Choices — one switch that turns off the page tracking, the contact-detail matching, and the booking report we send from our server. We remember it in a small cookie on this browser, which is the only reason that cookie exists.
• Global Privacy Control — if your browser or extension sends the GPC signal, we honour it automatically, with nothing to click, and it applies to every site that honours it rather than just ours. Several browsers support it natively or through a free extension.
• Block it yourself — browser settings, tracking protection, and ad blockers all stop the pixel. The essential parts of the site, including booking, keep working.
• Ask us — email us using the details at the bottom of this page and we will opt you out.

You can also block or delete cookies in your browser settings, though some features of the site may not work as intended if you do.

If you provide your mobile number and agree, we may send you text messages relating to your stay (such as confirmations, check-in details, and reminders). These messages are transactional, not marketing, and you can opt out at any time by replying STOP. For full details, including message frequency and how we handle mobile information, please see our SMS Privacy Policy.

We take reasonable measures to protect your personal information, including:

• Encrypted connections (HTTPS/TLS) across the entire site;
• Tokenized payments, so card data is never transmitted to or stored on our servers;
• Reputable, security-vetted hosting and service providers;
• Access to personal information limited to a need-to-know basis; and
• Rate limiting and abuse protection on our forms and booking endpoints.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information using these safeguards.

We keep your personal information only for as long as it is needed for the purposes described in this policy — for example, to manage your reservation and provide support, and to meet our legal, tax, and accounting obligations. When information is no longer needed, we delete it or anonymize it.

You can:

• Ask us to access, correct, or delete the personal information we hold about you;
• Unsubscribe from any non-essential email by using the unsubscribe link or by contacting us;
• Opt out of advertising measurement at Your Privacy Choices; and
• Opt out of stay-related text messages by replying STOP.

To make a request, contact us using the details at the bottom of this policy. We will respond as required by applicable law. Note that we may need to keep certain information to complete a booking you have made or to meet our legal obligations.

We do not sell your personal information. We do share a limited amount of information with OpenAI for advertising measurement, as described in “Cookies and Tracking” above. Under California law that may count as sharing for cross-context behavioral advertising, so we would rather say so plainly than rely on a technicality.

To opt out, use Your Privacy Choices, linked at the bottom of every page. We also honour the Global Privacy Control signal automatically, and both apply across the browser pixel and our own server-side reporting. You can also simply email us and we will opt you out.

If you are a California resident, you may also contact us using the details below to ask what personal information we hold about you, to request a copy, or to request that we correct or delete it. We will not discriminate against you for exercising any of these choices.

Our website and services are intended for adults. You must be at least 18 years old to use this website, and the minimum age to make a reservation is 24 for our homes (18 for the Bear Suites lodge units). We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

We operate in the United States, and the information we collect is processed and stored in the United States. If you access the site from outside the United States, you understand that your information will be processed in the United States, where data-protection laws may differ from those in your country.

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the “Effective Date” above. If we make material changes, we will take reasonable steps to let you know. Your continued use of the site after an update means you accept the revised policy.

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Email: reservations@socalvacations.com
Phone: (909) 966-5667

Or write to us at: